Technical Support
Round-the-clock expert assistance for your CHV operations across India.
Round-the-clock expert assistance for your CHV operations across India.
Our well-trained and efficient technical support team is available to assist you round the clock throughout the entire lifecycle of your CHV side-loaders. Whether it's an operational query, a technical fault, or guidance on a complex procedure — RMPL is your first point of contact in India.
Reach Us
Speak directly with our technical support team for immediate assistance.
+91 98108 57176
Mr. Anshuman Bhargava
+91 88005 99728
Mr. Ranjan Lohar
Send us a detailed description of your issue and we will respond promptly.
rankdl@gmail.com
We respond within 24 business hours
Our corporate office is available for in-person technical consultations.
609, Sarvapriya Apartments,
Sarvapriya Vihar, Delhi – 110016
Areas of Expertise
Slow lift speed, hydraulic leaks, crane arm not extending, cylinder drift, and over-centre valve queries.
Wireless remote pairing issues, unresponsive controls, switching between wired and wireless systems, and signal range troubleshooting.
Kubota engine startup issues, PTO engagement problems, overheating, fuel system queries, and hydraulic pump performance.
Chain wear assessment, container lock engagement failures, chain replacement guidance, and safe operating procedures for chains.
Sensor calibration, false alerts, sensor replacement, and safety light malfunction diagnosis and resolution.
Variable tilt stabilizer not deploying correctly, extended stabilizer misalignment, and foot positioning calibration for uneven ground.
Wiring faults, Hella electrical component issues, fuse replacements, and WABCO ABS/EBS diagnostic support.
Strenx 900 steel weld inspection guidance, crane arm deformation assessment, and when to escalate to a full structural inspection.
Quick Answers
Check hydraulic fluid levels first — low fluid is the most common cause of slow lift. Also inspect for any visible hydraulic leaks in hoses or fittings. If fluid is adequate, contact our support team for further diagnostics.
First, check the remote battery and replace if needed. Then attempt to re-pair the remote with the receiver unit as per the operator manual. Switch to the wired cable remote as a temporary backup while you troubleshoot or contact us.
Yes. The Tusker Engineering FZC warranty is valid only when maintenance and repairs are carried out by authorized RMPL service personnel using genuine spare parts. Unauthorized repairs may void the warranty entirely.
Response time depends on your location and current technician availability. AMC customers receive priority scheduling. Contact our team immediately to get an estimated response time for your specific location in India.
All genuine Tusker Engineering FZC spare parts are available exclusively through Rank Mercantile Private Limited. Contact us with your CHV model number and the part you require, and we will arrange prompt supply.
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